WooCommerce：订单商品未在订单邮件中显示

Question

所有我的订单默认都是以等待付款（on-hold）状态创建的，直到确认收到付款后，状态才会变成处理中（processing）。我创建了一个挂钩来每次创建新订单时发送等待付款（on-hold）电子邮件，以确保每个用户在订单创建后都能收到电子邮件。

//Force on-hold email notification bug workaround
add_action('woocommerce_new_order', 'new_order_on_hold_notification', 30, 1 );
function new_order_on_hold_notification( $order_id ) {
    //global $woocommerce;
    //$mailer = $woocommerce->mailer();
    $order = wc_get_order( $order_id );

    // Send Customer On-Hold Order notification
    WC()->mailer()->get_emails()['WC_Email_Customer_On_Hold_Order']->trigger( $order_id );
}

邮件已发送，但由于某种原因，订单项目未包含在邮件中。这很奇怪，因为woocommerce发送的其余邮件（完成订单、发货和交付状态）都正确地包含了订单项目。

更新：根据要求，我附上我在主题中使用的“customer-on-hold-order.php”模板，它基本上与默认的woocommerce模板相同，只是在电子邮件顶部添加了一个图像。

<?php
/**
 * Customer on-hold order email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-on-hold-order.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://docs.woocommerce.com/document/template-structure/
 * @package WooCommerce/Templates/Emails
 * @version 3.7.0
 */

defined( 'ABSPATH' ) || exit;

/*
 * @hooked WC_Emails::email_header() Output the email header
 */
do_action( 'woocommerce_email_header', $email_heading, $email ); ?>

<!--[if gte MSO 9]>
  <table width="640">
     <tr>
        <td>
<![endif]-->
  <table width="100%" style="max-width:640px;">
    <tr>
      <td>
        <img src="https://ebani.com.co/wp-content/themes/martfury-child/woocommerce/emails/images/pedido-en-espera.jpg" width="100%" />
      </td>
    </tr>
  </table>
<!--[if gte MSO 9]>
      </td>
    </tr>
  </table>
<![endif]-->

<?php /* translators: %s: Customer first name */ ?>
<p><?php printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ); ?></p>
<p><?php esc_html_e( 'Thanks for your order. It’s on-hold until we confirm that payment has been received. In the meantime, here’s a reminder of what you ordered:', 'woocommerce' ); ?></p>

<?php

/*
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

/*
 * @hooked WC_Emails::order_meta() Shows order meta data.
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/*
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
    echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
}

/*
 * @hooked WC_Emails::email_footer() Output the email footer
 */
do_action( 'woocommerce_email_footer', $email );

更新 #2 在调试 email-order-items.php 模板后，我发现 $items 数组是空的，但这很奇怪，因为我告诉过你所有其他电子邮件都包含正确的订单商品。

- svelandiag

---

你能给我们提供“挂起订单通知”模板的内容吗？ - Lewis

我已经更新了问题并提供了所需的信息。模板基本上与woocommerce默认模板相同。 - svelandiag

我认为问题可能出在email-order-items.php模板上，但是我根本没有修改过它。 - svelandiag

Answer 1

最后，感谢这个问题，我找到了问题的根源。看起来当调用woocommerce_new_order时，订单还没有完全填充，这就是为什么通知电子邮件中的订单项目数组为空的原因。使用woocommerce_checkout_order_processed代替即可解决问题！

add_action('woocommerce_checkout_order_processed', 'new_order_on_hold_notification');   
    function new_order_on_hold_notification( $order_id ) {
                    $order = wc_get_order( $order_id );

                    // Only for on hold new orders
                    if( ! $order->has_status('on-hold') )
                        return; // Exit

                    // Send Customer On-Hold Order notification
                    WC()->mailer()->get_emails()['WC_Email_Customer_On_Hold_Order']->trigger( $order_id );
     }

- svelandiag